Grievance Redressal | HarplixAI

HARPLIX has designated a Grievance Officer in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, to address consumer and data-protection complaints relating to HarplixAI.

Contact Details

Name: Kadumuri Raja Shekar Varma
Designation: Grievance Officer, HARPLIX
Email: grievance@harplixai.com
Phone: +91 8519842865
Address: Flat No. 101, Konduru's Homes, Mangalam, Tirupati — 517507, Andhra Pradesh, India

What the Grievance Officer Handles

You may write to the Grievance Officer regarding:

Consumer complaints under the Consumer Protection (E-Commerce) Rules, 2020 — including grievances about your subscription, billing, service delivery, or account actions.
Requests under the DPDP Act 2023 — including access, correction, erasure, data portability, withdrawal of consent, and nomination of another person to exercise your rights.
Concerns about data privacy, security, or the handling of your personal information.
Complaints about HarplixAI's compliance with applicable Indian law.

For general product support, billing queries, refund requests, or account questions, please use support@harplixai.com instead — those queries are not grievances and are handled through our regular support channel. See our Contact page for details.

Response Timelines

Acknowledgement: within 48 hours of receipt
Resolution: within one month (30 days) of receipt

These timelines follow the Consumer Protection (E-Commerce) Rules, 2020 (acknowledgement within 48 hours; redressal within one month of receipt).

How to File a Grievance

To file a grievance, email grievance@harplixai.com with the following details:

Your registered email address with HarplixAI (if applicable)
A clear description of your grievance
Any supporting information, screenshots, or transaction references (e.g. Razorpay payment ID, beginning with rzp_pay_)
The outcome you are seeking

You will receive an acknowledgement with a reference number within 48 hours.

Escalation

If you are not satisfied with the response from our Grievance Officer, you may:

For consumer grievances, contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), file on the e-Daakhil portal, or approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
For data-protection grievances, lodge a complaint with the Data Protection Board of India under the DPDP Act, 2023.