Refund Policy

HarplixAI sells self-paced digital subscriptions with instant access. All subscription fees are non-refundable except in the limited cases described below. By subscribing, you acknowledge that you have read and understood this policy.

No-Refund Default

Refunds will not be issued for the following reasons, including but not limited to:

• change of mind after subscribing
• dissatisfaction with content depth, style, or coverage
• partial use of the subscription
• account inactivity or failure to use the platform
• expired subscription periods
• changes in personal circumstances
• the user's internet, device, or third-party software issues
• subscription renewals (automatic or manual)

This applies to all HarplixAI subscription plans (Quarterly, Half-Yearly, and Annual).

Account Deletion

When you delete your account, any active subscription is ended immediately and the unused portion is forfeited. No refund is issued for the unused subscription period. This rule applies regardless of how recently the subscription was purchased; the standard no-refund-default policy above does not create an exception for deletion-driven cancellation. See our Terms of Service §7 for the full account-deletion rules.

Limited Exceptions

We will review refund requests in the following narrow situations:

• Duplicate charges. If you were charged twice for the same subscription due to a payment processing error, we will refund the duplicate transaction after verification.
• Payment failure with debit. If your bank statement shows the amount debited but no subscription was activated on your HarplixAI account, please contact us. Most such cases are automatically reversed by your bank or by Razorpay within 5–7 working days. We will help you confirm the reversal and escalate to Razorpay where required. Note that this is a payment reconciliation, not a discretionary refund.

Service Availability

HarplixAI may be temporarily unavailable for scheduled maintenance, deployments, updates, or other routine operational reasons. Brief or routine unavailability does not constitute a service failure and does not entitle the user to a refund, credit, or compensation.

We are not liable for service interruptions caused by factors outside our reasonable control, including failures of hosting providers, payment gateways, third-party APIs, internet service providers, or other infrastructure providers. Such events are addressed under our Terms of Service.

In the rare event of a prolonged service disruption directly attributable to HarplixAI that materially prevents access to your active subscription, we may, at our discretion, extend your subscription period at no cost for a duration we consider equivalent to the disruption. Refunds are not issued for service availability issues.

How to Request a Refund

Email support@harplixai.com with the subject line "Refund Request — [your registered email]". Include your Razorpay payment ID (begins with rzp_pay_), the date of transaction, the amount, and a brief description of the reason. We aim to respond within 3 working business days. Approved refunds are processed via the original payment method and typically reflect in your account within 7–10 working days, depending on your bank or UPI provider.

Chargebacks

Before initiating a chargeback or payment dispute with your bank or card network, please contact us first at support@harplixai.com. Chargebacks initiated without prior contact may be treated as a violation of our Terms of Service and may result in immediate suspension or permanent termination of the account. We will work with you in good faith to resolve any genuine billing concern.

Nothing in this policy limits your rights under applicable Indian law.

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Tirupati, Andhra Pradesh, India.